At POOJA ESSENTIALS (Manokamana Company), customer satisfaction is our priority. We ensure that all our products are carefully packed and quality-checked before dispatch. However, if you receive a damaged or incorrect product, we are here to help.
1. Eligibility for Returns
Returns are accepted only under the following conditions:
The product is damaged during transit
The wrong product has been delivered
The product is defective or expired
To be eligible for a return, the product must be unused, unopened, and in its original packaging.
2. Return Request Timeline
Customers must raise a return or replacement request within 3–5 days of receiving the product. Requests made after this period may not be accepted.
3. Non-Returnable Items
Due to the nature of spiritual and consumable products, the following items are non-returnable:
Opened or used products
Items damaged due to improper handling by the customer
Products without original packaging
4. Refund Policy
Once the returned product is received and inspected, we will notify you of approval or rejection of your refund.
If approved:
Refunds will be processed within 7–10 working days
The amount will be credited to the original mode of payment
5. Replacement Policy
In case of damaged or wrong products, customers may choose:
A replacement product, or
A full refund
6. Shipping Charges
Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).
